top of page

FAQ's 

What does PREORDER mean?

Preorders helps me fund the pin. Purchasing a slot is cheaper and you will get high quality pins along with special freebies.

HOW LONG DOES PRODUCTION TAKE?

Production of pre-order items can take anywhere from 1 - 3 months for enamel pins, if you are pre-ordering i request you guys to please be patient.

 

I'VE CHANGED MY MIND, CAN I CANCEL OR REFUND MY ORDER?

Unfortunately, we do not offer cancellation or refunds of orders. Please be aware of this when placing your order. 

For more information on our refund policy, please see our REFUND/ RETURN policy page.

Q: If my item did not arrive although it was dispatched, am I allowed to ask for a refund / a replacement?

A: The shop is ultimately not responsible for any lost packages after concrete proof (valid tracking number or any picture of your fully paid parcel) is given.

This is a policy to avoid fraudalent cases whereby a person may receive the item but file a claim to have not, so they can get a free product. It is the shop's right to protect itself from such cases, thus, after it has been dispatched with proof , any circumstances of damages, loss of parcel through the delivery process will NOT be liable to the shop.

Q: If my item is damaged during transport, can I still ask for a replacement or refund?

A: If proof shows that the product is fully free of damages when it was dispatched, and that the parcel was obviously damaged due to the courier company, the shop is NOT liable for the damages.

Q: My item is not what I expected. Can I get a refund?

A: If the item is accurate to what the description entails in the shop, and is the correct order, the shop is not liable for not meeting your expectations of what the product may look in your perspective. Detailed descriptions are written about the product which are followed strictly, and if there are changes, it is stated and confirmed before dispatching. For example, if the customer claims that the item "is smaller than what they expected" the shop is not liable for the misunderstood size of the product, as the details are clearly provided.

Q: My item was sent back to the shop, as I wasn't there to receive my parcel. Can the shop resend it back to me?

A: No, the shop is not held responsible for returned parcels as the courier service and how it operates is out of the shop's control. You can opt to pay for another round of shipping. However, the shop will only give a maximum of 1 month (31 working days) allowance to hold your returned parcel and after that, it will be claimed back by the shop and the shop will have the rights to the product again. You MUST claim your product by sending a new shipping fee or after a month, the product will be claimed back by the shop.

bottom of page